Analytical company 451 Research conducted a research on the impact of cloud technologies on IT. Its main purpose was to determine how the SaaS solution implementation changes the role of IT in enterprises.
The research included 269 organizations. The respondents were the IT decision-makers in the mid-to-large business segment, with positions from junior managers to senior executives.
Cloud as an advantage
More than half of survey participants noted that IT administrators, first of all, benefited the most from using the infrastructure of the cloud. How can this be explained? Using cloud services, companies almost completely avoid the servicing, updating and backing up the system data. In addition, applications on the SaaS model allow you to work remotely, which is also an additional advantage for IT services.
In addition, the survey participants highlighted the fact that the key advantage of cloud applications for users is more advanced technologies and organizational factors. For example, automatic data synchronization between several devices, which usually greatly increase the productivity.
The next frequently mentioned advantage is that for information exchange, the users do not depend much on corporate e-mail. Moreover, the CRM systems have user-friendly interfaces compared to desktop applications, as well as provide the enhanced search and customization capabilities.
SaaS weak points
During the interview, IT representatives especially emphasized that they are traditionally concerned about the security aspect. In turn, some of the research participants did not initially consider the security risk of some unique problem with SaaS. However, they faced it during the integration of the new technology with their business processes.
Influence of cloud technologies
The main problems when going to the cloud
Positive trends in implementing cloud services
The impact of SaaS technology on staff and work processes
The goals achieved by implementing cloud solutions
The research results show that, on the one hand, cloud technologies help the company’s processes to become more flexible, to develop new functionality, to reduce costs. On the other hand, it is not always possible to accurately predict possible security risks. In turn, it is still one of the organizations’ stumbling block to implementing the SaaS technology.